At Arena Business Centres or any associated trading names (“Arena Business Centres”) we take protecting the confidentiality of our clients and contacts seriously, and with this in mind we adhere to the following Privacy Statement: English law and jurisdiction applies with respect to the content of this site and the information submitted. In particular, we recognise and address our obligations under the provisions of the Data Protection Act (1998).

Data Controller

Arena Business Centres provides services in the UK and will act as the Data Controller for your information.

Data Collection

We collect information from all users of Arena Business Centres services, when signed up on our website, in person or via an affiliated partner. We collect data required to carry out office rental services. This includes but is not exhausted to name, address, phone numbers, email addresses and identification check documents.

We never knowingly collect more personal data than is strictly necessary to perform our duties.

How & when we collect our information

Information is collected via our website, specifically on the Contact Us page. Client information is also collected during meetings, update calls and events Arena Business Centres attend or host.

In addition to the information provided we collect & check data from third parties such as companies house and accredited bodies.

Information created when you use our services

If you are a client, we will collect details about the company such as; company registration details, structure, contact information and role details.

Use of Cookies

The Arena Business Centres (“Arena Business Centres”) website (the “Site”) uses cookies. Cookies are small data files which the Site places on your computer or handheld device. This is normal practice for websites. Cookies are essential to help us provide a high-quality website. By collecting information through cookies and other automated means on our Site, we learn how to best tailor the Site to our visitors.

The Cookies that we use and why: We use third party cookies to analyse your visiting patterns on our Site and other trends and statistics regarding your use of our Site and the sites from which you visited us (referrers), your location and IP address. These cookies are set by Google Analytics, Hotjar, Google Ad Network and retargeting Facebook and Google Tags. Using these cookies helps us deliver the best web experience for you, and to understand what our readers are looking at so that we can produce more of the right kind of content. Our use is subject to Google’s current cookie policy, which you can find here. We do not use cookies to track your Internet browsing activities before or after you visit the Site.

Consent to use Cookies: By browsing and using our website, you consent to the above cookies being used in the way described in this Cookie Policy. If you do not consent, you can disable cookies by adjusting your browser settings or stop using the site.

How we use your data

Arena Business Centres does not sell or share your personal information to third parties for third party direct marketing purposes.

We will use your information to deliver office rental services, the information collected allows us to optimise your experience with Arena Business Centres. Your information will be collated onto our databases; all paper documents are securely stored on each site. The database is interrogated by our staff during the time we are providing you with such services. 

We will use information collected to communicate with you regarding these services, relevant marketing, events and updates. We may also use information collected for research and analysis.

Data Sharing & Disclosure

Except as set out herein and where required or permitted by law or a court of competent jurisdiction, we will not reveal any personal data about you to any third party.

Information will be shared internally within the Arena Business Centres team to provide our office rental services. We will only share with third parties when required as part of our services. We may check information collected with third parties or with other information held by us.

Your data may be disclosed to any person, firm or company to whom we sell the whole or a substantial part of our business or to whom we may transfer any part of our rights or obligations. We may also disclose your information where necessary to enforce our Terms of Business or other agreements or if necessary, to prevent, detect or prosecute illegal or suspected illegal activities or to prevent other damage in response to a legal action against Arena Business Centres.

How do we protect your information?

Your personal data security is our highest priority. We have taken steps to protect your information by limiting the access to our network where your data is stored.

Our IT services are managed by Nasstar PLC whose IT security strategy is available on request.

Our team only access data that is required to complete their job role.

Although we do our best to protect the information you share via the internet, anything you submit via the internet is done so at your own risk.

Information retention & deletion

During the time you are registered as active with Arena Business Centres calls, emails, meetings, texts, events and any other relevant information will be recorded on our internal secure database. Data is retained for 3 years at which point you will be asked for consent to keep the information for a longer period of time. At this time no option exists for third party access, if a decision is made to change this aspect of the database, then we will seek your consent first. While all reasonable security measures have been implemented, we are unable to accept responsibility for intrusion by third parties acting illegally.

During our marketing activities, we log who, when and where our mailers have been opened and viewed.

We also obtain data from publicly available sources, financial service providers, governing bodies and referees. Arena Business Centres may combine information collected from these sources with information already in its possession.

Our data is all stored on external servers hosted by Enhanced, which are monitored and protected 24hrs a day.

All personal information is stored on servers located in the UK.

Data processing of minors

We do not offer office rental services to anyone under the age of 18. Therefore, no data will be held on under 18’s.

Access to your personal data

You have the right to: 

  1. Request the details we hold on you – Please contact Mary Stevens at mary@arenabusinesscentres.com
  2. Request data corrections of any details we hold on you – Please contact Mary Stevens at mary@arenabusinesscentres.com
  3. Opt out of all non-essential email communications – Please unsubscribe by replying to the email requesting to be unsubscribed from any email communications.
  4. Request to be removed from our databases and systems. To submit a request please contact Mary Stevens at mary@arenabusinesscentres.com
  5. Remove consent of data processing – Please contact Mary Stevens at mary@arenabusinesscentres.com

Policy Updates

As and when required, we may update this policy. If significant changes are made we will notify all Arena Business Centres services users. By using our services you consent to this policy. 

Useful tools

ICO – www.ico.org.uk
Your Online Choices – www.youronlinechoices.com/uk/

“After 27 year Good Salon Guide was looking for new office space and Arena offered high quality offices, with really easy setup in a great location.”

Gareth Penn, Managing Director at Good Salon Guide
“The facility greatly helps to keep social distancing, with added hygiene that helps reassure our visitors and staff to return safely back to the office.”
“I just wanted to let you and the team know how much I have appreciated all the help and support I have been given during the Covid-19 lockdown.”
“Arena has been the home to 75% of my business for the last 12 years – During that time they have proved themselves to be a first rate Office Service – they are at all times friendly, helpful, professional, good value and above all flexible and supportive.”

“We needed flexible office and production space that could grow as the business grew. Arena offered the flexibility that we needed in a location that was ideal.”

“The centre provides a great central location with nice modern offices that are spotlessly clean. There is a very efficient on site team who are friendly, approachable and quick to act on issues.”

“We have based our businesses at the Arena Centre in Basingstoke for almost two years now. Deciding to relocate to Arena has been one of the best decisions we have made, they have created a fantastic working environment and there is a feeling of being part of a community.”

“The enthusiasm and passion that was demonstrated by both Sharron and Helen when we first met them was infectious and we haven’t seen this passion fade over the past 2 years; this is echoed through their team and I couldn’t recommend Arena high enough if you were looking for your next home for your business.”

“The quality of the offices and facilities is second to none, the atmosphere within the building is fantastic and the Arena staff couldn’t be friendlier or more helpful.”

“Just a quick note to say a huge thanks for your superb efforts and assistance during this strange year. I speak on behalf of Team MBD for helping keep the offices C-19 safe and secure and taking all the necessary precautions including digital safeguarding through the effective use of the e-Reception Book and Mailroom app.
As one of your longest serving Tenants, we have been completely reassured to bring staff and visitors back safely and C-19 compliantly.”